Operation Management

The basic module

It provides basic control and maintenance functions on which the specific traffic management features and the maintenance of traffic telematics are based. Graphical selection, powerful zooming, visualization of different levels as well as a simple navigation across all displays by Drag&Drop techniques provide a maximum of clarity to the operator.

A task-, area- and organization-related rights concept provides dialogs that enable active intervention (control, updating) in the process. This results in a flexible dialog system for modeling of workflow-oriented maintenance processes which can be used in all areas of the company.

The basic functions at a glance

Event processing and alarm concept

Events (operation states, measurement values and counted values) are recorded in real-time and sequenced correctly. Apart from the visualization in lists, graphs, diagrams, images and archiving, events or logical combinations can trigger alarms indicated visually and/or acoustically.

Protocols and lists

Defined alarms, events and indicators are displayed in lists and reports. Freely defined filters can be set to evaluate the alarms.

Archiving

Events and operations are archived and can be used for later reporting.

Process connection

The interaction with the operated components is realized via standard protocols or individual implementation of vendoe-specific protocols. Modern IT communication tools such as web services are used for third party communication.

Inventory Management

All monitored and maintained equipment is managed. Hierarchical and topological dependencies can be applied and specific attributes can be defined freely.

Contract management

The relationship with external service providers is implemented as service level agreements (SLA). For the service providers responsible for the maintenance of telematic equipment the parameters of the agreed service level agreements such as response times, maintenance procedures and pentalties are stored and monitored.

Order management

All planned or unplanned maintenance activities are performed in a central order management. The orders include operational measures, reports,responsibilities and requirements based on the service level agreements (SLA).